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How to download your PTSB statement as a PDF
Permanent TSB makes you fish around a bit before letting you have a copy of your own statement. Here's the path that actually works, on Open24 and the PTSB app — plus what to do if your downloaded PDF looks like complete gibberish (it's a known issue, and it's fixable).
What you'll need
- Your Open24 number and PIN — the same one you use for online banking
- A computer or phone with a PDF reader
- About five minutes
On Open24 (desktop)
- Go to permanenttsb.ie and click Login in the top right.
- Enter your Open24 number, then the three digits of your PIN it asks for.
- From the dashboard, click on the account you want a statement for.
- Look for the Statements or e-Statements tab.
- Pick the statement period you want. PTSB lists them by month, so you may need to download several PDFs to cover six months of activity — one per month.
- Click the download icon next to the statement. The file saves to your Downloads folder.
On the PTSB app
- Open the app and log in.
- Tap your account, then tap Statements.
- Tap the month you want, then the share icon.
- Email it to yourself or save to Files.
"My PDF looks like a code language" — what's going on
This is the most common PTSB complaint, and it's not your fault. Some PTSB PDFs are generated with a custom font that doesn't carry its character mapping properly. When you open the file the visual content looks fine, but if you try to copy any text out, you get strings of nonsense like ÌËØÊ instead of SPAR.
Practical workarounds:
- Read it in your browser. Chrome and Firefox render the file correctly even when copy-paste is broken — useful for eyeballing.
- OCR the page as an image. Tools that "read" the PDF as a picture rather than as text get past the broken font. Skint's PDF importer does this automatically when it detects garbled text — you don't have to do anything special.
- Request a clean PDF via PTSB's secure messaging in Open24 — they can sometimes regenerate it. Slow but free.
Getting your transactions out of a PDF
If all you want is to look at it yourself, the PDF is fine — just open it. If you want to analyse it (categorise, total by category, spot subscriptions), you'll need the transactions in a structured format.
Skint accepts PTSB PDFs directly. It tries the fast text-based reader first, and if your PDF has the garbled-font problem, it falls back to reading each page as an image. The whole thing usually takes 30–60 seconds for a typical monthly statement.
Drop your PTSB PDF straight into Skint
No converting, no copy-pasting, no Excel formulas. Skint reads PTSB statements (including the garbled ones) and gives you a categorised dashboard in under a minute.
Upload your statementHow far back can I go?
PTSB keeps about seven years of e-statements available in Open24. That said, for spending analysis you almost never need more than three months — anything older is useful for context but not for changing today's habits.
Frequently asked
Can I get a paper statement?
Yes — call PTSB or request via Open24 secure messaging. There may be a fee for paper copies.
What's the difference between an e-statement and a transaction history?
The e-statement is the formal monthly document with your opening and closing balance. The transaction history is everything since the last statement. Both work for analysing your spending.